Most of our work and interaction with you will be through email, text messages, video chat, or through Zoom meetings. In rare occasions, we conduct face-to-face interviews and in-home meetings. When needed, and with your authorization, we will gather information from third parties through phone, email, and the US Postal Service.

All payments for services are to be made via credit card or check. There is no charge for the initial consultation before engaging in services. All payment for services shall be made up-front before services begin. If services are cancelled, there shall be an initial 25% charge and then an additional pro-rated fee will be applied after that. The pro-rated fee is dependent on how far along in the process we have gone.